Returns & Refunds

Returns at a Glance

Hand-Painted Art

Each piece is painted to order and shared with you for approval before shipping. We do not accept non-quality returns for a change of mind, an unsuitable size or a style preference. We cover verified shipping damage, incorrect items, quality issues or a finished piece that differs clearly from the approved version.

Canvas Prints

You may request a non-quality return within 30 days of delivery. The print must not have been installed, damaged or soiled. The customer is responsible for non-quality return shipping.

Tumblers

You may request a non-quality return within 30 days of delivery. The tumbler must be unused and unwashed, with its original packaging and included accessories. The customer is responsible for non-quality return shipping.

No restocking fee: We do not charge a restocking fee.

Canceling a Canvas Print or Tumbler order

You may cancel within 2 hours of placing the order for a full refund. After 2 hours, the order may already be in production or fulfillment, so cancellation cannot be guaranteed.

Canceling a Hand-Painted Art order

You may cancel within 2 hours of placing the order for a full refund. After 2 hours, we’ll check whether painting has started. If work has not begun, we’ll do our best to cancel without charge. Once painting has started, the order cannot be canceled. We do not charge a 5.6% processing fee or a restocking fee.

How to Request a Return

Contact us: Email info@viralwallart.com within the applicable return period.
Include your details: Send the order number, the item and the reason for the request. For quality or shipping issues, include clear photos when requested.
Eligibility review: We’ll confirm eligibility, the available resolution and the correct return address.
Return the item if required: Send it only after receiving instructions. Sending a return without contacting us first may delay processing.
Inspection and refund: If a return is required, we’ll inspect it after arrival and process any approved refund to the original payment method.

Where approved returns are sent

Approved Canvas Print and Tumbler returns go to Houston. Approved Hand-Painted Art returns go to China. We provide the exact street address after the request is approved. Do not send returns to our Wyoming company and mailing address.

Damaged, incorrect or defective items

Contact us within 7 calendar days of delivery. Include your order number plus clear photos of the item, outer packaging and shipping label. After verification, the resolution may be a free replacement, a remake or a full refund, depending on the product and issue. We cover the related cost. Do not send the item back until we provide instructions.

Hand-Painted Art approval and return boundary

Every Hand-Painted Art order is created to order and shared by photo or video before shipment. After approval, non-quality returns for a change of mind, size or style are not accepted. Small variations in brushwork or color are a natural part of hand-painted work, but a clear difference from the approved version is still an issue we will address. Any approved return must remain in its original condition without installation, soiling or customer-caused damage.

Refund timing

After a refund is approved—or after a required return is received and inspected—we initiate the refund to the original payment method within 5 business days. Your bank or payment provider may need an additional 5–10 business days to display the funds. If that time has passed, email us and we’ll help review the status.

Start every cancellation, return, damage or refund request by contacting info@viralwallart.com. We typically respond within one business day.

Shipping & Delivery

Review tracking, lost-package and delivery information.

View shipping details

Contact Us

Use the support form and select Return or refund or Damaged or incorrect item.

Start a request