At ViralWallArt, we believe that bringing art into your home should be inspiring, seamless, and worry-free. Our return and exchange policy is designed with clarity and simplicity, so you can collect with confidence.

Please note!! According to Shopify's policy, the 5.6% transaction fee charged when canceling an order is non-refundable. When you cancel your order, the transaction fee will not be refunded to your account or returned as a credit.

Hand-Painted Originals: One-of-a-Kind Soul

At ViralWallArt, we believe the beauty of art lies in its imperfection. Every hand-painted piece is a 100% original creation, meaning the subtle variations in brushwork and texture are not flaws—they are the hallmarks of authenticity that give your artwork its unique soul.

Artistic Interpretation: While our master artists follow the same original blueprint, the nature of hand-painting allows for slight nuances in strokes and color blending. This ensures that the piece hanging in your home is truly one-of-a-kind.

Your Vision, Our Mission: We are dedicated to exceeding your expectations. We provide a pre-shipping photo preview of your painting. Our artists will refine the details based on your feedback until you are completely satisfied.

Our Bold Guarantee: If the physical artwork you receive does not match the final version confirmed in your pre-shipping preview, you are entitled to a 100% full refund. No questions asked.

In the rare case your painting arrives damaged, we will arrange a complimentary replacement or provide a full refund.

Please share photos of the damage and packaging so we can assist promptly.

Custom colors or sizes are non-returnable after delivery.

Cancellations before shipping are subject to a $100 material fee+Shopify's 5.6% transaction fee.

Each custom piece is made exclusively for you. As these works cannot be resold, we appreciate your understanding.

You may request a return within30 daysof delivery, for any reason.

If you receive an item with a quality issue or damaged, please contact us promptly for assistance. Please contact us. Once confirmed, we will send a new one to you ASAP.

Return requests must be submitted within 30 days of delivery.

Once approved, you have 14 days to return the artwork.

The artwork must be in original condition and securely packaged, ideally in its original box.

We understand a piece may not always suit your space, style, or scale. You may return your artwork within 30 days of delivery, with return shipping costs covered by you. Once received in its original condition, afull refundwill be promptly issued.

Tip: Please package the artwork with care to ensure safe transit back to us.